Many players have questions about Neds before they deposit their first euro — here are the honest answers.
Before You Start
- Ensure you are at least 18 years old (or the legal gambling age in your jurisdiction).
- Check that online gambling is legal in your country of residence.
- Have a stable internet connection and a modern browser (Chrome, Firefox, Safari) or a mobile device.
- Prepare a valid email address and a phone number for verification.
- Decide on a payment method: credit/debit card, e-wallet (Skrill, Neteller), or bank transfer.
- Read the terms and conditions, especially bonus wagering requirements and withdrawal limits.
Creating Your Account
- Click the ‘Sign Up’ or ‘Register’ button on the homepage.
- Fill in your personal details: full name, date of birth, email, and phone number.
- Choose a username and a strong password (at least 8 characters, including numbers and special characters).
- Select your preferred currency from the list (e.g., EUR, USD, CAD).
- Agree to the terms and conditions and privacy policy.
- Complete the registration by clicking the confirmation link sent to your email.
- Log in and proceed to verify your account by uploading a copy of your ID or passport (KYC process).
Wagering Calculation
Understanding wagering requirements is crucial for turning bonus funds into withdrawable cash. Here is a step-by-step example:
Example Bonus: You claim a 100% match bonus up to €200, and deposit €100. You receive €100 in bonus money. The wagering requirement is 30x the bonus amount (30 × €100 = €3,000).
Game Contribution: Slots contribute 100% of your bet toward wagering, table games contribute 10%, and live dealer games contribute 5%. To minimize the playthrough, focus on slots.
Calculation: If you play only slots, each €1 bet counts €1 toward the €3,000 requirement. You need to place bets totaling €3,000. If the slot has an RTP of 96%, your expected loss is 4% of €3,000 = €120. That means your initial €100 bonus may be reduced by €120, giving an expected net loss of €20. However, with luck, you can clear the wagering with a positive balance.
Mixed Play: Suppose you play €2,000 on slots (100% contribution = €2,000) and €1,000 on blackjack (10% contribution = €100). Total wagering counted = €2,100, short of €3,000. You need to adjust the amounts to achieve exactly €3,000. For example: slots €2,500 (€2,500) + blackjack €500 (€50) = €2,550, still short. To meet it exactly, use slots only or increase slots proportion.
Important: Always check the bonus terms for maximum bet limits (usually €5) and game restrictions.
Safety & Licensing
The casino operates under a Curacao eGaming license. While Curacao-licensed casinos are common, they are not as strictly regulated as those from the UK Gambling Commission or Malta Gaming Authority. One key user tip: winnings from Curacao-licensed casinos may be subject to local income tax in your country. For example, if you win a large amount, you might be required to declare it as taxable income. Always consult a tax professional. The site uses standard SSL encryption (128-bit or higher) to protect your personal and financial data.
Money In, Money Out
| Payment Method | Minimum Deposit | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | €10 | 3-5 business days | None |
| Skrill | €10 | 24-48 hours | None |
| Neteller | €10 | 24-48 hours | None |
| Bank Transfer | €20 | 5-10 business days | €0-€2.50 |
Withdrawals are processed only after account verification is complete. The casino typically processes withdrawals within 24 hours, followed by bank processing time.
Troubleshooting
- Login issues: Ensure you are using the correct username and password. Try resetting your password via the ‘Forgot Password’ link. If the problem persists, clear your browser cache or try a different browser.
- Bonus not credited: Confirm you entered the bonus code correctly during deposit. Check the bonus terms to see if the bonus applies to the chosen payment method. Contact customer support if still missing.
- Withdrawal delays: Verify that your account is fully verified (KYC). Incomplete verification is the most common cause. Withdrawals to new payment methods may also be held for security checks.
- Game not loading: Update your browser to the latest version. Enable JavaScript and Flash if required. Try clearing cache or using a different device.
- Forgotten password: Use the ‘Forgot Password’ link to receive a reset email. If you do not receive the email, check your spam folder or contact support to confirm your email address.
Players Ask
Is this casino safe?
Yes, the casino uses SSL encryption and holds a Curacao license. However, always gamble responsibly and understand that Curacao licenses offer limited player protection compared to top-tier regulators.
What is the minimum deposit?
The minimum deposit is €10 for most payment methods, except bank transfer (€20).
How long do withdrawals take?
Withdrawals are processed within 24 hours, then take 1-5 business days depending on the method. E-wallets are fastest.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in the responsible gambling section of your account.
What documents are needed for verification?
You will need a copy of your government-issued ID (passport or driver’s license) and a recent utility bill or bank statement showing your name and address.
Are there wagering requirements on all bonuses?
Most bonuses have wagering requirements, typically 30x to 40x the bonus amount. Always read the terms before claiming.
Can I play on my mobile?
The casino is fully mobile-optimized and works through your phone’s browser. There is no dedicated app, but you can add the site to your home screen as a progressive web app (PWA).
What happens if I self-exclude?
Self-exclusion blocks you from accessing your account for a chosen period. After the period ends, you can request reactivation.
Good to Know
The casino provides responsible gambling tools to help you stay in control. You can set deposit limits (daily, weekly, monthly), session time limits, and loss limits. The ‘Reality Check’ feature sends pop-up reminders of your playing time. For stronger measures, you can self-exclude for a minimum of 6 months or permanently. To access these, go to your account settings and select ‘Responsible Gambling’. If you feel your gambling is becoming problematic, contact organizations like GamCare or BeGambleAware for support.
Remember that gambling should be entertainment, not a way to make money. Always bet what you can afford to lose.
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